Terms of Service
Once the customer has requested the services of Brandpack Ltd., the customer is deemed to have understood and accepted the terms and conditions as set out below and it shall be deemed that there is a contractual agreement between the customer and Brandpack Ltd.
General
Brandpack Ltd. will always endeavour to fulfil the customer's requirements, and whilst every care has been taken to ensure services and products are problem free and accurate, the ultimate responsibility lies with the customer in ensuring that all purchases are correct. All website prices listed are subject to sight of artwork.
Customer obligations
The customer agrees to provide Brandpack Ltd. with everything needed to complete the project including content, images, fonts and other information as and when needed, and in the format required. The customer guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork provided for inclusion in any media are either owned by the customer, or that the customer has permission to use them.
Quotations
All quotations are valid for thirty days.
Payment
Brandpack Ltd. accepts payment by cheque, credit or debit card, PayPal or bank transfer. Any payment returned by the bank will incur an administrative charge as charged by the bank. Payment is required in full to process any order for production or design and any material and content created by Brandpack Ltd. remains the sole property of Brandpack Ltd. until payment is received in full. Brandpack Ltd. reserves the right to amend its prices at any time without prior notice and all prices exclude VAT unless specified. The customer may request a credit account after their third purchase, but all accounts are granted at sole discretion.
Privacy
Brandpack Ltd. will not share, sell or distribute any customers' contact information.
Proofs and return policy
If you are unsure of how your artwork will print, please request a printed proof. Brandpack Ltd. is not liable for reprints where a customer has authorised an incorrect proof approved for print. We process all print in CMYK format and cannot take responsibility for colour reproduction of RGB or other files supplied outside of the specification given. If a specific colour is required, you will need to purchase a spot colour print. If you are unsure of how your artwork will print, please request a printed proof.
Brandpack Ltd. do not offer colour matching services.
Return policy
Non personalised products can be returned within 5 working days of receiving the item, where the packaging and product are in the same condition as when received. Upon receipt, the product will be inspected to ensure that it is suitable for resale before a refund is granted. The Client is responsible for a courier fee to return the product.
If a return has been agreed, the product must be returned to Brandpack Ltd. in the same condition.
Paper stocks
Paper stocks may vary due to circumstances beyond our control such as variances in the mills and their stocks supplied.
Print turnaround time
Turnaround time starts from the date of approval and ends at the date of dispatch from Brandpack Ltd. Every reasonable effort is made to meet specified turnaround times, however, there may be occasions where Brandpack Ltd. is unable to meet the specified turnaround times due to the nature of a production environment. Thus, turnaround times are provided as guidelines and are not guaranteed. Furthermore, Brandpack Ltd. does not accept responsibility for missed turnaround times nor accept responsibility for loss suffered due to missed turnaround times.
Content supplied for web design, print or other use
Content supplied by the customer will be input but no spelling or grammar check will be done.
Portfolio
Brandpack Ltd. reserves the right to showcase any product or service provided to a customer, unless the project is specified as confidential, including but not limited to images as part of the Brandpack Ltd. portfolio and to write about the project on websites, blogs, in magazine articles and in books.
Job specification changes
Once a graphic design job specification has been completed, a Client may request changes, such as changes to font and text, colour and images. However, should the Client submit a new job specification and structural modifications outside the initial requested job specification, the Client is liable for additional charges for design.
Disclaimer
Brandpack Ltd. does not guarantee that any product or service provided will be error-free and is not liable to the customer or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the use of Brandpack Ltd. products or services, even if the customer has advised Brandpack Ltd. of the possibilities of such damages. If you require any further information, please contact us.